Contact information
Thank you for visiting Mahjong Goods. If you have questions about an order, shipping, returns, or our products, please contact our customer support team using the information below.
Customer Support
Email: support@mahjonggoods.com
Phone: +1 201-503-7911
For the fastest support, please include your order number when contacting us about an existing order.
Order Questions
If you have a question about an order you placed, please include the following information in your message:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
- Photos, if your item or package arrived damaged
Shipping Questions
Once your order ships, you will receive a shipping confirmation email with tracking information.
If your tracking information has not updated right away, please allow some time for the carrier to scan and update the package.
For more details, please review our Shipping Policy.
Returns and Refunds
Please contact us before sending any item back.
If your return request is approved, our support team will provide the correct return address and return instructions by email.
Returns sent without prior approval may not be accepted.
For more details, please review our Refund Policy.
Independent Retailer Notice
Mahjong Goods is an independent retailer of American Mahjong products and table accessories. We are not affiliated with, sponsored by, or endorsed by the National Mah Jongg League or any other official mahjong organization.
Response Time
We do our best to respond to customer inquiries as soon as possible. Response times may vary during weekends, holidays, or busy periods.