Privacy policy

Last updated: June 21, 2026

Mahjong Goods operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Mahjong Goods is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information, including payment method details, payment confirmation, order details, purchase history, returns, refunds, and other transaction records.
Account information, if you create or use an account, including login details, preferences, and settings.
Shopping activity, including items you view, add to your cart, purchase, return, exchange, or cancel.
Communications with us, including information you provide when contacting customer support.
Device information, including your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, contact us, or otherwise provide information to us.
Automatically through the Services, including from your device when you visit our website or use our Services, and through cookies or similar technologies.
From service providers, including Shopify, payment processors, shipping providers, analytics providers, customer support tools, and other vendors that help us operate the Services.
From business, marketing, or advertising partners where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, provide order confirmations and tracking information, process returns or refunds, manage customer accounts, provide customer support, remember preferences, and improve the shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional emails or showing online advertisements for products or services. This may include advertising based on items you viewed, added to your cart, purchased, or otherwise interacted with on the Services.

You may opt out of promotional emails at any time by using the unsubscribe link included in those emails.

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or targeted advertising. You can exercise your rights to opt out of those uses through the Shopify Privacy Portal.

Security and Fraud Prevention

We use personal information to provide a secure shopping and payment experience, authenticate accounts, detect and prevent fraudulent, illegal, unsafe, or malicious activity, protect our business, and secure the Services.

If you create an account, you are responsible for keeping your login credentials safe. We recommend that you do not share your username, password, or other account access details with anyone else.

Communicating with You

We use your personal information to respond to customer support requests, provide order-related updates, answer questions, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, respond to valid legal requests, participate in legal proceedings, enforce our terms or policies, and protect the rights, safety, and property of Mahjong Goods, our customers, and others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business, operational, legal, or compliance purposes. These may include:

Shopify, vendors, and service providers who perform services on our behalf, such as website hosting, payment processing, fraud prevention, data analytics, customer support, fulfillment, and shipping.
Business and marketing partners that help us provide marketing services or advertising, subject to applicable law.
Third parties when you direct us, request us, or otherwise consent to sharing certain information, such as when information must be shared to ship your order or process a payment.
Our affiliates or entities within our corporate group, if applicable.
Third parties in connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
Government authorities, law enforcement, courts, or other parties when required by law, legal process, or to protect our rights, users, business, or the Services.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you and for our store.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers that may be located in countries other than where you reside.

Shopify may also process personal information in connection with certain enhanced features that support store operations, security, personalization, analytics, and advertising. In some circumstances, Shopify may be responsible for processing your personal information, including responding to certain privacy rights requests related to its processing.

To learn more about how Shopify uses personal information, you may visit Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember your preferences, understand how customers use the website, improve the shopping experience, support security and fraud prevention, and provide marketing or advertising where permitted by law.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties. If you follow links to websites not operated or controlled by us, you should review their privacy policies, security practices, and terms of use.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details below so we can review and delete the information where required by law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

Security and Retention of Your Information

We take reasonable measures to help protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee perfect security.

How long we retain personal information depends on various factors, including whether we need the information to provide the Services, maintain your account, process orders or returns, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

You may have the right to:

Request access to or information about the personal information we hold about you.
Request that we delete certain personal information.
Request that we correct inaccurate personal information.
Request a copy of certain personal information in a portable format.
Opt out of the sale or sharing of personal information or certain targeted advertising, where applicable.
Manage your communication preferences, including unsubscribing from promotional emails.

If you opt out of promotional emails, we may still send you non-promotional messages, such as order confirmations, shipping updates, account messages, or customer service responses.

You may exercise your rights by contacting us using the contact details below. To learn more about how Shopify uses personal information and privacy choices related to Shopify’s processing, you may visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests, as permitted or required by applicable law. You may also designate an authorized agent to make certain requests on your behalf, subject to verification and proof of authorization where required.

Global Privacy Control and Do Not Track

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for that browser or device where required by applicable law.

To learn more about Global Privacy Control, you can visit the Global Privacy Control website.

Other than Global Privacy Control, we do not currently recognize other “Do Not Track” signals that may be sent from your browser or device.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country or region where you live.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, regulatory, or security reasons.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above.