Refund policy

Thank you for shopping with MahjongGoods. We want you to feel confident when purchasing from our store. If there is an issue with your order, please contact us first so our support team can help you with the next step.

Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned with the original packaging when possible.

How to Start a Return

Please contact us before sending anything back.

To request a return, email support@mahjonggoods.com with your order number and the reason for the return.

Our team will review your request and provide return instructions if your order is eligible.

Returns sent without prior approval may not be accepted.

Return Address

Please do not send any items back without contacting us first.

If your return request is approved, our support team will provide the correct return address and return instructions by email.

Returns sent without prior approval may not be accepted.

Approved returns must include the order number inside the package, and customers must email us the return tracking number after shipping the return.

Return Conditions

To qualify for a return:

  • Items must be unused.

  • Items must be in original condition.

  • Items must not be damaged, altered, written on, folded, or modified.

  • Items should be returned with original packaging when possible.

  • The order number must be included inside the return package.

  • The customer must email us the return tracking number after shipping the return.

Return Shipping

For returns that are not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

Approved returns should be shipped using a trackable carrier such as USPS, UPS, or FedEx.

Please keep your return tracking number until your refund has been processed.

Damaged, Incorrect, or Problem Orders

If your order arrives damaged, incorrect, or there is another issue with delivery, please contact us as soon as possible.

Please include your order number and clear photos of the item, packaging, and shipping label if applicable.

We will review the situation and help resolve the issue.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank, credit card issuer, or payment provider to process and post the refund.

Non-Returnable Situations

We may not be able to accept returns in the following situations:

  • The item has been used.

  • The item is damaged, altered, written on, folded, or modified after delivery.

  • The item is returned without prior approval.

  • The return is shipped after the 30-day return window.

  • The return package does not include enough information to identify the order.

  • The return tracking number is not provided after the return is shipped.

Exchanges

We do not guarantee direct exchanges.

If you need a different item, please contact us first. In most cases, the original item must be returned and refunded before a new order is placed.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@mahjonggoods.com
Phone: +1 201-503-7911